Returns & Replacements
All returns must be accompanied by a return authorization code (RMA). Items returned without a RMA will be refused and no refund will be given. To receive and RMA simply contact MedallionFurniture.com during standard business hours M-F 9am -5pm PST. Our evening and weekend staff will not have access to your order.
All items that come in boxes must be returned in the same boxes. This does not include products that arrive blanket wrapped. Returns must be picked up and in transit no more than 14 days from the date of delivery and must include all instructions, pieces etc. On approved returns we offer a complete refund less all shipping cost. We will make all of the shipping arrangements for you. Please note if you have small doorways, halls or elevators that some boxes may not fit. Please call for exact dimensions if you are concerned. Orders that will not fit in to a customer’s home will be subject to this return policy.
Unless the entire item is completely destroyed please do not refuse shipment. If you have any questions regarding what to do please call us before you sign for or refuse any package. Typically Our furniture can be fixed fastest when the items are left at the customer’s home rather than back in the carrier’s hands who caused the damage in the first place. In most cases a part can be replaced or in circumstances when it is required to replace the entire item, we often allow the customer to use the damaged item until a replacement arrives. Please do not refuse an item unless completely destroyed.
To report damage send us an e-mail with a description of the damage and pictures. Please include your order ID number or last name on the order. Damage must be reported within 3 days of receiving delivery.
- Repair or Replacement Guarantee - By accepting damaged merchandise you are in no way accepting responsibility for the damage as long as you clearly follow the steps for delivery above (see product inspection). It is the responsibility of MedallionFurniture.com to replace or fix damaged or defective items at no cost to you when damage has been noted properly. We take your satisfaction seriously and will immediately take action to fix or replace damaged items.
- Additional Fees - Any and all fees associated with missed delivery appointments and unwarranted product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.