We understand and share your concern about privacy. We want to assure you that MedallionFurniture.com respects your privacy. We do collect passive information on products browsed via log files and we analyze this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. When an order is placed, we collect basic information including your name, home address, phone, email address and credit card information. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (Shipping Companies and Product Manufacturers) strictly to process and ship your order.

In return for making a purchase or registering at our site, we offer to keep you informed of new and ongoing benefits, exclusive sales and promotions and other customer-only benefits. We appreciate any additional, optional information you are willing to share with us. This optional information helps us tailor your experience at our site, showing you content that we think might be interesting to you. Depending on the information you give us, we will also provide you with relevant information, gift ideas, and other special offers.

If you make a purchase at MedallionFurniture.com, we include you in our list to receive email updates about special offers, new products and services, and relevant information. If for any reason you do not wish to receive this information or do not wish for us to provide information as described in this Privacy Policy, please reply to any of our emails and type "unsubscribe" in the subject line or send an e-mail to our customer service email to opt-out. You may opt-out of receiving future mailings at any time.

MedallionFurniture.com has security measures in place to protect the loss, misuse and alteration of the information that we collect. We utilize a firewall and use SSL encryption to keep this information secure. We use your Internet protocol address to help identify you and your shopping cart, and to gather broad demographic information. Our site uses cookies to keep track of the items in your shopping cart so you don't have to re-enter them each time you visit.

Acceptance of cookies is not a requirement to browse our site, however our shopping cart does require the acceptance of cookies to work properly. Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers.

If we decide to change our privacy policy in whole of in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice and will apply to all users of our website. The effective date of this Privacy Policy is as of May 20, 2010.

If you have further questions about MedallionFurniture.com's privacy policy or have other comments on how we can improve the MedallionFurniture.com shopping experience, please do not hesitate to email our customer service email address. We always enjoy hearing from you!

All returns must be accompanied by a return authorization code (RMA). Items returned without a RMA will be refused and no refund will be given. To receive and RMA simply contact MedallionFurniture.com during standard business hours M-F 9am -5pm PST. Our evening and weekend staff will not have access to your order.

All items that come in boxes must be returned in the same boxes. This does not include products that arrive blanket wrapped. Returns must be picked up and in transit no more than 14 days from the date of delivery and must include all instructions, pieces etc. On approved returns we offer a complete refund less all shipping cost. We will make all of the shipping arrangements for you. Please note if you have small doorways, halls or elevators that some boxes may not fit. Please call for exact dimensions if you are concerned. Orders that will not fit in to a customer’s home will be subject to this return policy.

Reporting Damage
Unless the entire item is completely destroyed please do not refuse shipment. If you have any questions regarding what to do please call us before you sign for or refuse any package. Typically Our furniture can be fixed fastest when the items are left at the customer’s home rather than back in the carrier’s hands who caused the damage in the first place. In most cases a part can be replaced or in circumstances when it is required to replace the entire item, we often allow the customer to use the damaged item until a replacement arrives. Please do not refuse an item unless completely destroyed.
To report damage send us an e-mail with a description of the damage and pictures. Please include your order ID number or last name on the order. Damage must be reported within 3 days of receiving delivery.

- Repair or Replacement Guarantee- By accepting damaged merchandise you are in no way accepting responsibility for the damage as long as you clearly follow the steps for delivery above (see product inspection). It is the responsibility of MedallionFurniture.com to replace or fix damaged or defective items at no cost to you when damage has been noted properly. We take your satisfaction seriously and will immediately take action to fix or replace damaged items.

- Additional Fees -Any and all fees associated with missed delivery appointments and unwarranted product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.